How To Fix CRM_MKTPR009 - Product &1 could not be identified

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPR - CRM Marketing: Product Proposal CUD Products

• Message number: 009

• Message text: Product &1 could not be identified

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPR009 - Product &1 could not be identified ?

  The SAP error message CRM_MKTPR009, which states "Product &1 could not be identified," typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to find or recognize a specified product. This can happen for various reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Product Not Created: The product may not have been created in the system or may not exist in the relevant database.
  Incorrect Product ID: The product ID provided may be incorrect or misspelled.
  Product Status: The product may be inactive or not released for use in the relevant sales area or organization.
  Authorization Issues: The user may not have the necessary authorizations to view or access the product.
  Data Synchronization Issues: If the product data is supposed to be synchronized from another system (like SAP ERP), there may be issues with the data transfer.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the product from being recognized.
  
  Solutions:
  
  Verify Product Existence: Check if the product exists in the system by searching for it using the product ID. You can do this in the product master data transaction (e.g., using transaction code CMM1 or CMM2).
  Check Product ID: Ensure that the product ID you are using is correct. Look for any typos or formatting issues.
  Review Product Status: Confirm that the product is active and has been released for the relevant sales area. You can check the product status in the product master data.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the product. This may involve checking user roles and permissions.
  Data Synchronization: If the product data is supposed to be synchronized from another system, check the synchronization logs for any errors or issues.
  Consult Configuration: If you suspect configuration issues, consult with your SAP Basis or technical team to review the system settings related to product management.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CMM1 (Create Product), CMM2 (Change Product), and CMM3 (Display Product) for managing product data.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to product management in CRM for best practices and guidelines.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult SAP's customer support for further assistance.