How To Fix CRM_MKTPPG_CGPL002 - Pricing and Promotion Guideline &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPPG_CGPL - CGPL Messages for Account Planning

• Message number: 002

• Message text: Pricing and Promotion Guideline &1 does not exist

What causes this issue?

There is no account plan with key &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check whether you entered the correct key for the account plan.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPPG_CGPL002 - Pricing and Promotion Guideline &1 does not exist ?

  The SAP error message CRM_MKTPPG_CGPL002 indicates that a specific Pricing and Promotion Guideline (PPG) does not exist in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or process a guideline that has not been defined or is not available in the system.
  Cause:
  
  Non-Existent Guideline: The specified Pricing and Promotion Guideline (PPG) has not been created or is not available in the system.
  Incorrect Guideline ID: The ID or reference to the guideline being used in the transaction is incorrect or misspelled.
  Data Deletion: The guideline may have been deleted or archived, making it unavailable for current transactions.
  Authorization Issues: The user may not have the necessary permissions to access the guideline, leading to the perception that it does not exist.
  
  Solution:
  
  
  Check Guideline Existence:
  
  Navigate to the relevant transaction in SAP (e.g., using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H) and verify if the PPG exists.
  Use the appropriate report or transaction to list existing guidelines and confirm the ID you are trying to access.
  
  
  
  Create or Update Guideline:
  
  If the guideline does not exist, you may need to create it. This can typically be done through the relevant configuration or master data transaction in SAP.
  Ensure that all required fields and settings are correctly filled out when creating a new guideline.
  
  
  
  Verify Input Data:
  
  Double-check the input data for any typos or errors in the guideline ID being referenced in your transaction.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the Pricing and Promotion Guidelines. This may involve checking roles and permissions in the user profile.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for specific details on how to manage Pricing and Promotion Guidelines in your version of SAP CRM.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing pricing and promotion guidelines, such as CRMD_ORDER, CRMD_ORDERADM_H, or specific configuration transactions.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review the SAP Help Portal for detailed information on Pricing and Promotion Guidelines in SAP CRM.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.