How To Fix CRM_MKTPPG037 - External description cannot be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPPG - CRM Account Planning Messages

• Message number: 037

• Message text: External description cannot be changed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPPG037 - External description cannot be changed ?

  The SAP error message CRM_MKTPPG037 indicates that the external description of a marketing attribute or object cannot be changed. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to modify a field that is not allowed to be edited due to system constraints or settings.
  Cause:
  
  System Restrictions: The external description may be locked for editing due to system settings or because it is linked to a specific configuration that prevents changes.
  Data Consistency: The system may enforce data consistency rules that prevent changes to certain fields once they have been set.
  Authorization Issues: The user may not have the necessary permissions to make changes to the external description.
  Status of the Object: The object or attribute may be in a status that does not allow modifications (e.g., it may be in a completed or finalized state).
  
  Solution:
  
  Check Object Status: Verify the status of the object you are trying to modify. If it is in a completed state, you may need to revert it to a modifiable state or create a new version.
  Review Authorizations: Ensure that you have the necessary authorizations to make changes to the external description. You may need to contact your system administrator to check your user roles and permissions.
  Consult Configuration Settings: Review the configuration settings related to the marketing attributes or objects. There may be specific settings that restrict changes to external descriptions.
  Use Alternative Methods: If the external description cannot be changed directly, consider whether there are alternative ways to achieve your goal, such as creating a new entry with the desired description.
  SAP Notes and Documentation: Check for any relevant SAP Notes or documentation that may provide additional insights or updates regarding this error message.
  
  Related Information:
  
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. They may provide specific guidance based on your system configuration and version.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.