How To Fix CRM_MKTPL_VOUCHER029 - You are not authorized to change or utilize voucher &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_VOUCHER - Voucher Handling Messages

• Message number: 029

• Message text: You are not authorized to change or utilize voucher &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_VOUCHER029 - You are not authorized to change or utilize voucher &1 ?

  The SAP error message CRM_MKTPL_VOUCHER029 indicates that a user is not authorized to change or utilize a specific voucher identified by the placeholder &1. This error typically arises in the context of SAP CRM (Customer Relationship Management) when a user attempts to access or modify a marketing voucher without the necessary permissions.
  Cause:
  
  Authorization Issues: The most common cause of this error is that the user does not have the required authorization roles or permissions to access or modify the specified voucher.
  Voucher Status: The voucher may be in a status that does not allow changes or utilization (e.g., expired, inactive).
  Configuration Settings: There may be specific configuration settings in the system that restrict access to certain vouchers based on user roles or organizational units.
  
  Solution:
  
  
  Check User Authorizations:
  
  Review the user's authorization roles in the SAP system. Ensure that the user has the necessary permissions to access and modify vouchers.
  You can use transaction code SU53 to check for authorization failures after the error occurs. This will show which authorization objects are missing.
  
  
  
  Modify User Roles:
  
  If the user lacks the necessary authorizations, work with your SAP security team to update the user's roles or permissions accordingly.
  
  
  
  Review Voucher Status:
  
  Check the status of the voucher in question. If it is inactive or expired, you may need to reactivate it or create a new voucher.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or your organization's internal guidelines for managing marketing vouchers to ensure compliance with any specific processes.
  
  
  
  Contact Support:
  
  If the issue persists after checking authorizations and voucher status, consider reaching out to your SAP support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMV (for managing marketing activities) and SU01 (for user administration).
  Authorization Objects: Common authorization objects related to CRM marketing and vouchers include CRM_VOUCHER and CRM_MKTPL.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error message.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary changes to resolve it.