How To Fix CRM_MKTPL_VOUCHER026 - Voucher code &1 in Item &2 cannot be combined with other vouchers

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_VOUCHER - Voucher Handling Messages

• Message number: 026

• Message text: Voucher code &1 in Item &2 cannot be combined with other vouchers

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_VOUCHER026 - Voucher code &1 in Item &2 cannot be combined with other vouchers ?

  The SAP error message CRM_MKTPL_VOUCHER026 indicates that a specific voucher code cannot be combined with other vouchers in a transaction. This error typically arises in the context of marketing and sales processes within the SAP Customer Relationship Management (CRM) module, particularly when dealing with promotional vouchers or discounts.
  Cause:
  
  Voucher Configuration: The voucher code specified may have been configured in such a way that it is not allowed to be combined with other vouchers. This is often a business rule set up in the system to prevent stacking of discounts.
  Promotion Rules: The promotion associated with the voucher may have specific rules that restrict its use in conjunction with other promotions or vouchers.
  Item-Specific Restrictions: The item in question may have restrictions that prevent the use of multiple vouchers, possibly due to its pricing strategy or promotional guidelines.
  
  Solution:
  
  Review Voucher Configuration: Check the configuration of the voucher in the SAP system. Ensure that the settings allow for combination with other vouchers if that is the intended business logic.
  Check Promotion Rules: Review the promotion rules associated with the voucher. If the intention is to allow combinations, you may need to adjust the rules accordingly.
  Consult Documentation: Refer to the documentation or guidelines provided by your organization regarding voucher usage. This may provide insights into why the restriction is in place.
  User Training: Ensure that users are trained on the limitations and rules regarding voucher usage to prevent confusion in the future.
  Contact Support: If the issue persists and you believe it should not be occurring, consider reaching out to your SAP support team or consulting with a functional consultant who specializes in CRM and marketing processes.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context on voucher handling.
  Transaction Codes: Familiarize yourself with transaction codes related to voucher management in SAP CRM, such as CRMD_ORDER for managing sales orders and promotions.
  Testing: If changes are made to the configuration or rules, conduct thorough testing to ensure that the changes work as expected and do not introduce new issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution that aligns with your organization's policies regarding voucher usage.