How To Fix CRM_MKTPL_TGRP016 - Product segment &1 is empty

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_TGRP - Target Group as Planning Customer

• Message number: 016

• Message text: Product segment &1 is empty

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_TGRP016 - Product segment &1 is empty ?

  The SAP error message CRM_MKTPL_TGRP016 indicates that a product segment is empty when trying to perform an operation related to marketing planning or product management in the SAP CRM system. This error typically arises when a user attempts to create or modify a marketing plan or campaign that requires a product segment, but the specified product segment is not defined or is missing.
  Cause:
  
  Missing Product Segment: The product segment specified in the transaction is not defined in the system.
  Incorrect Configuration: The configuration settings for product segments may not be properly set up in the system.
  Data Inconsistency: There may be inconsistencies in the master data related to the product segments.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the product segment.
  
  Solution:
  
  
  Check Product Segment Definition:
  
  Navigate to the relevant configuration settings in SAP to verify if the product segment exists.
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check the details of the marketing plan or campaign.
  
  
  
  Create or Update Product Segment:
  
  If the product segment is missing, create it using the appropriate transaction (e.g., SPRO for configuration).
  Ensure that the product segment is correctly assigned to the relevant products.
  
  
  
  Review Master Data:
  
  Check the master data for the products involved to ensure that they are correctly assigned to the product segment.
  Use transaction codes like MM03 to view material master data and ensure that the product segment is populated.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and modify product segments.
  Consult with your SAP security team if there are any authorization issues.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to marketing planning and product segments for additional guidance.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), CRMD_ORDER (CRM Order Management), and MM03 (Material Master Display).
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may resolve the issue.
  User Forums: Engage with SAP community forums or user groups for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.