How To Fix CRM_MKTPL_RTOM006 - Released or rejected offers cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_RTOM - Messages for RTOM assignments

• Message number: 006

• Message text: Released or rejected offers cannot be deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_RTOM006 - Released or rejected offers cannot be deleted ?

  The SAP error message CRM_MKTPL_RTOM006 indicates that you are trying to delete a marketing offer that has already been released or rejected. This is a common issue in SAP CRM (Customer Relationship Management) when dealing with marketing campaigns and offers.
  Cause:
  The error occurs because:
  
  The offer has been released to the target group or has been rejected, which means it is in a state that does not allow for deletion.
  SAP enforces data integrity rules to prevent the deletion of offers that may have already been processed or are part of ongoing marketing activities.
  
  Solution:
  To resolve this error, you can consider the following steps:
  
  
  Check Offer Status: Verify the status of the offer. If it is released or rejected, you will need to change its status before attempting to delete it. You may need to set it back to a draft or inactive state if possible.
  
  
  Unrelease the Offer: If the offer is released, you may need to unrelease it. This can typically be done through the marketing offer management transaction in SAP. Look for options to change the status of the offer.
  
  
  Consult Documentation: Refer to the SAP documentation or help files for specific instructions on how to manage marketing offers, including how to change their status.
  
  
  Use Transaction Codes: Use relevant transaction codes such as CRM_MKTPL or CRM_MKTPL_OFFER to navigate to the marketing offer management area and check the status of the offer.
  
  
  Contact Support: If you are unable to change the status or if the offer is in a state that does not allow for modification, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address the issue.
  User Roles and Permissions: Ensure that you have the necessary permissions to modify or delete marketing offers in your SAP system.
  Training and Documentation: Familiarize yourself with the marketing module in SAP CRM through training sessions or official documentation to better understand how to manage offers and campaigns.
  
  By following these steps, you should be able to address the error and manage your marketing offers effectively.