How To Fix CRM_MKTPL_RTOM002 - Parent campaign cannot be assigned as outbound campaign

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_RTOM - Messages for RTOM assignments

• Message number: 002

• Message text: Parent campaign cannot be assigned as outbound campaign

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_RTOM002 - Parent campaign cannot be assigned as outbound campaign ?

  The SAP error message CRM_MKTPL_RTOM002 indicates that a parent campaign cannot be assigned as an outbound campaign. This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with marketing campaigns.
  Cause:
  The error can occur due to several reasons, including:
  
  
  Campaign Type Restrictions: The parent campaign may not be of a type that allows it to be used as an outbound campaign. For example, certain campaign types may be designated for internal use only or may not support outbound marketing activities.
  
  
  Hierarchy Issues: The structure of the campaign hierarchy may not be set up correctly. If the parent campaign is not properly defined or if there are issues with its status, it may lead to this error.
  
  
  Status of the Campaign: The status of the parent campaign may not allow it to be used as an outbound campaign. For instance, if the campaign is in a "draft" or "inactive" status, it may not be eligible for outbound assignments.
  
  
  Configuration Settings: There may be specific configuration settings in the SAP system that restrict the assignment of certain campaigns as outbound campaigns.
  
  
  Solution:
  To resolve the error, consider the following steps:
  
  
  Check Campaign Type: Verify that the parent campaign is of a type that allows it to be assigned as an outbound campaign. You may need to change the campaign type if it is not suitable.
  
  
  Review Campaign Status: Ensure that the parent campaign is active and in the correct status. If it is in a draft or inactive state, change it to an active status.
  
  
  Examine Campaign Hierarchy: Check the hierarchy of the campaigns to ensure that the parent-child relationship is correctly established. Make sure that the parent campaign is properly defined.
  
  
  Configuration Review: Review the configuration settings in the SAP system related to marketing campaigns. Ensure that there are no restrictions that would prevent the assignment of the parent campaign as an outbound campaign.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific details regarding campaign types and their allowed configurations.
  
  
  Seek Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance based on your specific system configuration.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM for managing campaigns, such as CRMD_ORDER for campaign management.
  Training and Documentation: Consider training resources or documentation on SAP CRM marketing functionalities to better understand campaign management and configurations.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.