How To Fix CRM_MKTPL_RTOM001 - Campaign & has same contact status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_RTOM - Messages for RTOM assignments

• Message number: 001

• Message text: Campaign & has same contact status

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_RTOM001 - Campaign & has same contact status ?

  The SAP error message CRM_MKTPL_RTOM001 typically indicates that there is an issue with the campaign management process in SAP CRM, specifically related to the contact status of the campaign participants. This error occurs when the system detects that multiple contacts in a campaign have the same status, which can lead to inconsistencies in campaign execution and reporting.
  Cause:
  
  Duplicate Contact Status: The error arises when multiple contacts assigned to a campaign have the same status, which may not be allowed based on the campaign's configuration or business rules.
  Configuration Issues: There may be settings in the campaign management configuration that do not allow for multiple contacts to share the same status.
  Data Integrity Issues: There could be issues with the data integrity in the CRM system, such as incorrect or incomplete data entries for the contacts involved in the campaign.
  
  Solution:
  
  Review Contact Status: Check the status of all contacts assigned to the campaign. Ensure that each contact has a unique status if the campaign requires it.
  Modify Campaign Settings: If the campaign is configured to allow only unique statuses, consider modifying the campaign settings or the logic that determines contact statuses.
  Data Cleanup: Perform a data cleanup to ensure that there are no duplicate entries or incorrect statuses assigned to contacts. This may involve updating the status of certain contacts to ensure they are unique.
  Consult Documentation: Review SAP documentation or help resources related to campaign management to understand the specific requirements and constraints regarding contact statuses.
  Testing: After making changes, test the campaign again to ensure that the error does not reoccur.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on campaign management issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that can help you manage campaigns and contacts, such as CRMD_ORDER for managing campaign orders.
  User Roles and Permissions: Ensure that users have the appropriate roles and permissions to modify campaign settings and contact statuses.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM for further assistance.