How To Fix CRM_MKTPL_PDF085 - Internal error occurred during long text processing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_PDF -

• Message number: 085

• Message text: Internal error occurred during long text processing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_PDF085 - Internal error occurred during long text processing ?

  The SAP error message CRM_MKTPL_PDF085 indicates that an internal error occurred during the processing of long texts in the SAP CRM (Customer Relationship Management) system. This error can arise in various contexts, such as when generating documents, reports, or when handling long text fields in marketing or sales processes.
  Possible Causes:
  
  Data Corruption: There may be corrupted data in the long text fields that the system is trying to process.
  System Configuration Issues: Incorrect configuration settings in the CRM system can lead to processing errors.
  Performance Issues: If the system is under heavy load or if there are performance bottlenecks, it may lead to internal errors.
  Software Bugs: There may be bugs in the version of the SAP software you are using that affect long text processing.
  Missing Authorizations: Lack of necessary authorizations for accessing or processing long texts can also trigger this error.
  
  Solutions:
  
  
  Check for Data Corruption:
  
  Review the long text entries associated with the transaction or document that triggered the error. Look for any unusual characters or formatting issues.
  If you find corrupted data, try to correct or delete it.
  
  
  
  Review System Configuration:
  
  Ensure that the configuration settings related to long text processing in your SAP CRM system are correctly set up.
  Consult with your SAP Basis or functional team to verify the configuration.
  
  
  
  Monitor System Performance:
  
  Check system performance metrics to see if there are any bottlenecks or resource constraints.
  If the system is under heavy load, consider scheduling the processing during off-peak hours.
  
  
  
  Update SAP Software:
  
  Check for any available patches or updates for your SAP CRM system that may address known bugs related to long text processing.
  Apply the latest support packages or notes from SAP.
  
  
  
  Check Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access and process long texts.
  Review the user roles and permissions in the system.
  
  
  
  Consult SAP Notes:
  
  Search the SAP Support Portal for any specific notes related to the error message CRM_MKTPL_PDF085. SAP often provides solutions or workarounds for known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including transaction codes, user IDs, and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to long text processing, such as SO10 (Text Management) and SE37 (Function Module).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to long text handling in CRM for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.