How To Fix CRM_MKTPL_OFR004 - &1 invalid code has been removed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_OFR - Message class for offer code

• Message number: 004

• Message text: &1 invalid code has been removed

What causes this issue?

This code is already being used in the system. It is either
used in a released coupon campaign <ZH>or</>
it has been generated, but has not been used in a released coupon
campaign

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

To be able to use this coupon code proceed as follows:
You can either delete or archive the campaign which currently makes use
of this code.
You can delete the code from the system using maintenance transaction
<ZK>crmd_mktpl_ofr</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_OFR004 - &1 invalid code has been removed ?

  The SAP error message CRM_MKTPL_OFR004 typically indicates that there is an issue with a marketing plan or offer code that is being referenced in the system. The message states that the code is invalid and has been removed, which can occur for several reasons. Here’s a breakdown of the potential causes, solutions, and related information:
  Causes:
  
  Invalid Code: The offer code you are trying to use may not exist in the system or may have been deleted.
  Data Consistency Issues: There may be inconsistencies in the data, such as missing or incorrect entries in the database.
  Authorization Issues: The user may not have the necessary permissions to access the offer or marketing plan.
  System Configuration: There may be configuration issues in the CRM system that prevent the offer from being recognized.
  
  Solutions:
  
  
  Verify the Offer Code: Check if the offer code you are using is correct and exists in the system. You can do this by navigating to the relevant transaction or using the search functionality in the CRM module.
  
  
  Check for Deletions: If the code was recently deleted, you may need to restore it or create a new offer code that meets your requirements.
  
  
  Data Consistency Check: Run a consistency check on the marketing plan and related data to ensure that all entries are valid and correctly linked.
  
  
  User Authorization: Ensure that the user has the necessary authorizations to access the marketing plan or offer. You may need to consult with your SAP security team to verify this.
  
  
  Consult Documentation: Review the SAP documentation or help files related to marketing plans and offers for any specific guidelines or troubleshooting steps.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with marketing plans and offers, such as CRMD_ORDER or CRMD_ORDERADM_H.
  SAP Notes: Check the SAP Support Portal for any notes related to the error message CRM_MKTPL_OFR004. There may be patches or updates that address this issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.