How To Fix CRM_MKTPL_MASS062 - Enter a system status or a user status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_MASS - Messages for Marketing Mass Change, Copy & Approval

• Message number: 062

• Message text: Enter a system status or a user status

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_MASS062 - Enter a system status or a user status ?

  The SAP error message CRM_MKTPL_MASS062 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when working with marketing plans or similar objects. This error indicates that a system status or user status must be entered before proceeding with the operation you are attempting.
  Cause:
  The error is triggered when a user tries to execute a function (like saving or processing a marketing plan) without specifying a required status. In SAP CRM, statuses are used to control the workflow and processing of various objects, and certain actions may require a specific status to be set.
  Solution:
  To resolve this error, you need to ensure that you have entered a valid system status or user status for the object you are working with. Here are the steps you can take:
  
  
  Check Status Configuration:
  
  Navigate to the relevant marketing plan or object in the CRM system.
  Look for the status field in the object’s details.
  
  
  
  Enter a Valid Status:
  
  If the status field is empty, select a valid system status or user status from the dropdown list.
  If you are unsure which status to select, consult your project documentation or reach out to your SAP administrator for guidance.
  
  
  
  Review User Authorizations:
  
  Ensure that you have the necessary authorizations to change the status. If you lack the required permissions, you may need to contact your system administrator.
  
  
  
  Check for Required Fields:
  
  Sometimes, other required fields may also need to be filled out before you can set a status. Make sure all mandatory fields are completed.
  
  
  
  Consult Documentation:
  
  If you are still unsure, refer to the SAP Help documentation or your organization's internal documentation for more details on the specific statuses and their meanings.
  
  
  
  Related Information:
  
  
  System Status vs. User Status: 
  
  System Status: These are predefined statuses that are set by the system based on the business process (e.g., "In Process", "Completed").
  User Status: These are customizable statuses that can be defined by users to reflect specific conditions or stages in a process.
  
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate to the status settings or marketing plan management.
  
  
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  
  
  By following these steps, you should be able to resolve the CRM_MKTPL_MASS062 error and proceed with your work in SAP CRM. If the problem persists, consider reaching out to your SAP support team for further assistance.