How To Fix CRM_MKTPL_LOY081 - Tier &1 is maintained as Entry Level Tier in &2 Tier Group

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 081

• Message text: Tier &1 is maintained as Entry Level Tier in &2 Tier Group

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY081 - Tier &1 is maintained as Entry Level Tier in &2 Tier Group ?

  The SAP error message CRM_MKTPL_LOY081 indicates that there is an issue with the tier configuration in the loyalty program setup. Specifically, it suggests that a certain tier (denoted as &1) is being treated as an "Entry Level Tier" within a specified tier group (denoted as &2). This can occur in the context of loyalty management where tiers are used to categorize customers based on their engagement or spending levels.
  Cause:
  
  Tier Configuration: The tier in question is likely configured incorrectly. It may be set as an entry-level tier, which means it cannot be used in the context where a higher tier is expected.
  Hierarchy Issues: The tier hierarchy may not be properly defined, leading to conflicts in how tiers are recognized within the loyalty program.
  Data Inconsistencies: There may be inconsistencies in the data related to the tier group or the tiers themselves, such as missing or incorrect entries.
  
  Solution:
  
  
  Review Tier Configuration:
  
  Go to the configuration settings for the loyalty program in SAP CRM.
  Check the settings for the tier in question (Tier &1) and ensure it is not mistakenly marked as an entry-level tier if it is intended to be a higher tier.
  
  
  
  Adjust Tier Hierarchy:
  
  Ensure that the tier hierarchy is correctly defined. If Tier &1 is supposed to be a higher tier, it should be configured accordingly in the tier group &2.
  Modify the tier settings to reflect the correct hierarchy.
  
  
  
  Data Validation:
  
  Validate the data entries for both the tier and the tier group. Ensure that all necessary fields are filled out correctly and that there are no discrepancies.
  If necessary, consult with your SAP administrator or a functional consultant to help identify and resolve any data issues.
  
  
  
  Testing:
  
  After making changes, conduct tests to ensure that the tier is now recognized correctly within the loyalty program and that the error message no longer appears.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on tier configuration in loyalty management.
  Documentation: Review the SAP documentation related to CRM loyalty management for best practices on tier setup and management.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By addressing the configuration and hierarchy of the tiers, you should be able to resolve the error message CRM_MKTPL_LOY081 effectively.