How To Fix CRM_MKTPL_LOY028 - Partner &1 is not valid; enter a valid program partner

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 028

• Message text: Partner &1 is not valid; enter a valid program partner

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY028 - Partner &1 is not valid; enter a valid program partner ?

  The SAP error message CRM_MKTPL_LOY028 indicates that the partner specified in a marketing program is not valid. This typically occurs in the context of SAP Customer Relationship Management (CRM) when working with marketing programs and loyalty management.
  Cause:
  
  Invalid Partner: The partner (e.g., customer, vendor, or other business partner) you are trying to use in the marketing program does not exist in the system or is not correctly set up.
  Inactive Partner: The partner may be inactive or not assigned to the relevant marketing program.
  Incorrect Partner Type: The partner type you are trying to use may not be compatible with the marketing program.
  Data Consistency Issues: There may be inconsistencies in the data related to the partner, such as missing or incorrect entries in the partner master data.
  
  Solution:
  
  
  Check Partner Master Data:
  
  Go to the partner master data transaction (e.g., transaction code BP for Business Partner).
  Verify that the partner exists and is active.
  Ensure that the partner is assigned to the correct roles and has the necessary data filled out.
  
  
  
  Validate Partner in Marketing Program:
  
  Open the marketing program where the error occurred.
  Check if the partner is correctly assigned to the program.
  If necessary, remove the invalid partner and add a valid one.
  
  
  
  Review Partner Type:
  
  Ensure that the partner type you are using is appropriate for the marketing program.
  If the program requires a specific partner type, make sure the partner meets those criteria.
  
  
  
  Data Consistency Check:
  
  Run any relevant data consistency checks or reports to identify issues with partner data.
  Correct any inconsistencies found.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on partner requirements for marketing programs.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRM_MKTPL (Marketing Planning), and others that may be useful in managing partners and marketing programs.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to access and modify partner data in the system.
  
  By following these steps, you should be able to resolve the error and successfully use valid partners in your marketing programs.