How To Fix CRM_MKTPL_LOY024 - Input tier group &1 or tier &2 is incorrect

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 024

• Message text: Input tier group &1 or tier &2 is incorrect

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY024 - Input tier group &1 or tier &2 is incorrect ?

  The SAP error message CRM_MKTPL_LOY024 indicates that there is an issue with the input tier group or tier specified in a loyalty program or marketing plan. This error typically arises in the context of loyalty management within SAP Customer Relationship Management (CRM) when the system cannot find or validate the specified tier group or tier.
  Cause:
  
  Incorrect Tier Group or Tier: The tier group or tier specified in the transaction does not exist in the system or is incorrectly entered.
  Inactive Tier Group or Tier: The tier group or tier may exist but is not active or has been deactivated.
  Authorization Issues: The user may not have the necessary authorizations to access the specified tier group or tier.
  Configuration Issues: There may be configuration issues in the loyalty management settings that prevent the system from recognizing the tier group or tier.
  
  Solution:
  
  Verify Input: Check the input values for the tier group and tier. Ensure that they are correctly entered and match the existing records in the system.
  Check Tier Group/Tier Status: Go to the relevant configuration or master data transaction in SAP and verify that the tier group and tier are active and correctly set up.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the tier group and tier. This may involve checking user roles and permissions.
  Consult Configuration: If the issue persists, consult with your SAP administrator or a functional consultant to review the configuration settings related to loyalty management.
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as this may resolve any underlying issues.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or others related to loyalty management to investigate further.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to loyalty management and tier configuration for best practices and guidelines.
  
  If the problem continues after following these steps, it may be beneficial to engage SAP support for more in-depth troubleshooting.