How To Fix CRM_MKTPL_LOY019 - Enter one tier value to get higher/lower tier

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 019

• Message text: Enter one tier value to get higher/lower tier

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY019 - Enter one tier value to get higher/lower tier ?

  The SAP error message CRM_MKTPL_LOY019 typically occurs in the context of loyalty management within the SAP Customer Relationship Management (CRM) module. This error indicates that the system requires a tier value to be entered in order to determine the higher or lower tier for a loyalty program.
  Cause:
  The error is triggered when:
  
  A user attempts to access or process loyalty program tiers without specifying a tier value.
  The system needs a reference point (a specific tier) to calculate or display related tiers (higher or lower).
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Enter a Tier Value: 
  
  When prompted by the error message, ensure that you enter a valid tier value in the relevant field. This could be a specific loyalty tier that you want to analyze or compare.
  
  
  
  Check Configuration:
  
  Verify the configuration of the loyalty program in the SAP system. Ensure that the tiers are correctly defined and that there are no missing or incorrect entries.
  
  
  
  Review User Input:
  
  Double-check the input fields to ensure that all required fields are filled out correctly. Sometimes, other related fields may also need to be populated.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help files related to loyalty management for additional context on how to properly enter tier values.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above steps, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance based on your specific system configuration.
  
  
  
  Related Information:
  
  Loyalty Management: This is a component of SAP CRM that helps businesses manage customer loyalty programs, including tiered rewards systems.
  Tier Structure: Understanding how tiers are structured in your loyalty program can help in troubleshooting issues related to tier management.
  SAP Notes: Check for any relevant SAP Notes or updates that might address known issues related to this error message.
  
  By following these steps, you should be able to resolve the CRM_MKTPL_LOY019 error and continue working with the loyalty program tiers in SAP CRM.