How To Fix CRM_MKTPL_LOY011 - Tier can only have values up or down

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 011

• Message text: Tier can only have values up or down

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY011 - Tier can only have values up or down ?

  The SAP error message CRM_MKTPL_LOY011 indicates that there is an issue with the tier values in a loyalty program or marketing plan. Specifically, the error states that the tier can only have values that are either "up" or "down." This typically occurs when there is an attempt to assign an invalid value to a tier in the loyalty program configuration.
  Cause:
  
  Invalid Tier Value: The tier value being assigned is neither "up" nor "down." This could be due to a typo or incorrect data entry.
  Configuration Issue: The system may not be properly configured to recognize the tier values, or there may be a mismatch in the expected values.
  Data Migration Issues: If data was migrated from another system, it’s possible that the tier values were not correctly mapped to the expected values in SAP.
  
  Solution:
  
  Check Tier Values: Review the tier values being assigned in the loyalty program or marketing plan. Ensure that they are set to either "up" or "down."
  Correct Configuration: If you have access to the configuration settings, verify that the tier settings are correctly defined in the system. This may involve checking the customizing settings for loyalty programs in the SAP CRM module.
  Data Validation: If the error arises during data entry or migration, validate the data to ensure that all tier values conform to the expected format.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on configuring loyalty tiers and understanding the valid values.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to loyalty program configuration, such as CRMD_ORDER for managing marketing documents.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.