How To Fix CRM_MKTPL_KPI036 - Payment method not found; missing country (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_KPI - Message for KPI functionality

• Message number: 036

• Message text: Payment method not found; missing country (&1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_KPI036 - Payment method not found; missing country (&1) ?

  The SAP error message CRM_MKTPL_KPI036 indicates that a payment method is not found for a specific country in the context of a marketing or sales process. This error typically arises in the SAP Customer Relationship Management (CRM) module when the system is trying to process a transaction that requires a valid payment method, but it cannot find one associated with the specified country.
  Cause:
  
  Missing Payment Method Configuration: The payment method for the specified country has not been configured in the system.
  Incorrect Country Code: The country code provided in the transaction may be incorrect or not recognized by the system.
  Data Inconsistency: There may be inconsistencies in the master data or configuration settings related to payment methods and countries.
  Authorization Issues: The user may not have the necessary authorizations to access the payment methods for the specified country.
  
  Solution:
  
  
  Check Payment Method Configuration:
  
  Navigate to the configuration settings for payment methods in SAP.
  Ensure that the payment method is defined for the specific country in question.
  If it is missing, create a new payment method or modify an existing one to include the required country.
  
  
  
  Verify Country Code:
  
  Double-check the country code being used in the transaction.
  Ensure that it matches the codes defined in the system.
  
  
  
  Review Master Data:
  
  Check the customer master data and ensure that the payment method is correctly assigned to the customer for the specified country.
  Make sure that the relevant country-specific settings are correctly maintained.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and use the payment methods for the specified country.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring payment methods and troubleshooting related issues.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the configuration settings) or BP (to manage business partner data) to make the necessary changes.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the error message CRM_MKTPL_KPI036 and ensure that the payment methods are correctly configured for the relevant countries in your SAP system.