How To Fix CRM_MKTPL_ENR021 - Enrollment Start Date should not be after Campaign End Date

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_ENR - Enrollment messages

• Message number: 021

• Message text: Enrollment Start Date should not be after Campaign End Date

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_ENR021 - Enrollment Start Date should not be after Campaign End Date ?

  The SAP error message CRM_MKTPL_ENR021 indicates that there is a conflict between the enrollment start date and the campaign end date in the context of a marketing campaign. Specifically, this error occurs when the enrollment start date for a participant in a campaign is set to a date that is later than the campaign's end date. 
  Cause:
  
  Date Configuration: The enrollment start date is configured incorrectly, either manually or through a system process, leading to it being set after the campaign's end date.
  Data Entry Error: A user may have mistakenly entered the wrong dates during the campaign setup or participant enrollment process.
  System Logic: The system may have logic that automatically sets dates based on certain conditions, which could lead to this error if not properly configured.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Dates: Review the enrollment start date and the campaign end date. Ensure that the enrollment start date is set to a date that is on or before the campaign end date.
  
  
  Modify Dates: If the enrollment start date is indeed after the campaign end date, adjust it to a valid date. This can be done in the campaign management or enrollment management section of the SAP CRM system.
  
  
  Validation: After making the necessary changes, validate the dates again to ensure that the error does not reoccur.
  
  
  User Training: If this error is frequent, consider providing training to users on how to correctly enter and manage dates in the system to prevent future occurrences.
  
  
  System Configuration: If the issue persists, it may be necessary to review the system configuration or consult with an SAP consultant to ensure that the date logic is set up correctly.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM marketing to understand the date fields and their relationships better.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with campaign management and enrollment processes.
  Support Notes: Check SAP support notes for any known issues or patches related to this error message.
  Testing: After making changes, conduct thorough testing to ensure that the error is resolved and that the system behaves as expected.
  
  By following these steps, you should be able to resolve the CRM_MKTPL_ENR021 error and ensure that your campaign enrollment dates are correctly configured.