How To Fix CRM_MKTPL_ENR013 - Member(s) &1 not enrolled. Cancellation is not possible.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_ENR - Enrollment messages

• Message number: 013

• Message text: Member(s) &1 not enrolled. Cancellation is not possible.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_ENR013 - Member(s) &1 not enrolled. Cancellation is not possible. ?

  The SAP error message CRM_MKTPL_ENR013 indicates that a member or members are not enrolled in a specific marketing plan or campaign, which prevents the cancellation of their enrollment. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to manage marketing plans or campaigns.
  Cause:
  
  Non-Enrollment: The primary cause of this error is that the member(s) you are trying to cancel are not currently enrolled in the marketing plan or campaign.
  Incorrect Member Selection: The member(s) selected for cancellation may have been incorrectly identified or may not exist in the context of the marketing plan.
  Data Integrity Issues: There may be issues with the data integrity in the system, such as missing or incorrect records related to the member's enrollment status.
  
  Solution:
  
  
  Verify Enrollment Status: Check the enrollment status of the member(s) in the marketing plan. Ensure that they are indeed enrolled before attempting to cancel.
  
  You can do this by navigating to the relevant marketing plan or campaign in SAP CRM and reviewing the list of enrolled members.
  
  
  
  Correct Member Selection: Ensure that you are selecting the correct member(s) for cancellation. Double-check the member IDs or names to confirm they are enrolled in the marketing plan.
  
  
  Review Data Records: If you suspect data integrity issues, review the database records related to the marketing plan and the members. Look for any discrepancies or missing information.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on managing enrollments and cancellations in your version of SAP CRM.
  
  
  Contact Support: If the issue persists after verifying the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to marketing plans and member management, such as CRMD_ORDER for managing marketing campaigns.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address known issues.
  User Roles and Permissions: Ensure that you have the necessary permissions to view and manage enrollments in the marketing plan, as restrictions may lead to errors.
  
  By following these steps, you should be able to resolve the CRM_MKTPL_ENR013 error and successfully manage member enrollments in your marketing campaigns.