How To Fix CRM_MKTPL_ENR012 - No records selected for enrollment cancellation

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_ENR - Enrollment messages

• Message number: 012

• Message text: No records selected for enrollment cancellation

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_ENR012 - No records selected for enrollment cancellation ?

  The SAP error message CRM_MKTPL_ENR012 indicates that there are no records available for enrollment cancellation in the context of a marketing plan or campaign. This error typically arises when a user attempts to cancel an enrollment that does not exist or is not eligible for cancellation.
  Causes:
  
  No Active Enrollments: The user may be trying to cancel an enrollment that has already been canceled or does not exist in the system.
  Incorrect Selection Criteria: The criteria used to search for enrollments may not match any existing records. This could be due to incorrect filters or parameters.
  Status of Enrollment: The enrollment might be in a status that does not allow for cancellation (e.g., completed or archived).
  Authorization Issues: The user may not have the necessary permissions to view or cancel the enrollment records.
  
  Solutions:
  
  Verify Enrollment Records: Check the enrollment records to ensure that there are active enrollments that can be canceled. Use the appropriate transaction or report to list current enrollments.
  Check Selection Criteria: Review the selection criteria used when attempting to cancel the enrollment. Ensure that the filters are set correctly to match existing records.
  Review Enrollment Status: Confirm the status of the enrollment you are trying to cancel. If it is already canceled or in a non-cancellable state, you will not be able to proceed with the cancellation.
  User Permissions: Ensure that the user has the necessary authorizations to perform cancellation actions. If not, contact your system administrator to adjust permissions.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling enrollment cancellations in your version of SAP CRM.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with marketing plans and enrollments, such as CRMD_ORDER or CRMD_ORDERADM_H.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address the issue.
  Support: If the problem persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.