How To Fix CRM_MKTPL_EAI264 - Promotion &1 contains a display pallet

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_EAI - Marketing Planner Object Upload Messages

• Message number: 264

• Message text: Promotion &1 contains a display pallet

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_EAI264 - Promotion &1 contains a display pallet ?

  The SAP error message CRM_MKTPL_EAI264 indicates that a promotion in the SAP Customer Relationship Management (CRM) system contains a display pallet, which is not allowed in the context of the operation you are trying to perform. This error typically arises when there is an attempt to process or manipulate a promotion that includes display pallets, which are often used for marketing purposes but may not be compatible with certain transaction types or processes in the system.
  Cause:
  
  Display Pallet Inclusion: The promotion you are trying to work with includes a display pallet, which is not supported for the specific operation you are attempting.
  Configuration Issues: There may be configuration settings in the CRM system that do not allow promotions with display pallets to be processed in certain ways.
  Data Integrity: The promotion data may not be correctly set up, leading to inconsistencies that trigger this error.
  
  Solution:
  
  Review Promotion Details: Check the details of the promotion to see if it indeed includes a display pallet. If it does, consider whether it is necessary for your current operation.
  Modify the Promotion: If the display pallet is not required, you may need to modify the promotion to remove the display pallet from its configuration.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on handling promotions with display pallets.
  Check Configuration Settings: Review the configuration settings in the CRM system to ensure that they allow for the processing of promotions with display pallets, if that is required for your business process.
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They can provide insights based on the specific version of SAP you are using and any customizations that may be in place.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates and patches that could resolve the issue.
  Transaction Codes: Familiarize yourself with transaction codes related to promotions and marketing in SAP CRM, as they may provide additional insights or tools for managing promotions.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.