How To Fix CRM_MKTPL_EAI255 - Product Group Code &1 is not valid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_EAI - Marketing Planner Object Upload Messages

• Message number: 255

• Message text: Product Group Code &1 is not valid

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_EAI255 - Product Group Code &1 is not valid ?

  The SAP error message CRM_MKTPL_EAI255 indicates that the product group code specified in your transaction is not valid. This error typically occurs in the context of marketing and sales processes within the SAP Customer Relationship Management (CRM) module, particularly when dealing with product hierarchies or classifications.
  Cause:
  
  Invalid Product Group Code: The product group code you are trying to use does not exist in the system. This could be due to a typo or because the code has not been created in the system.
  Inactive Product Group: The product group may exist but is inactive or not available for the current transaction.
  Authorization Issues: The user may not have the necessary permissions to access the product group.
  Configuration Issues: There may be issues with the configuration of product groups in the system, such as missing entries in the relevant tables.
  
  Solution:
  
  Check the Product Group Code: Verify that the product group code you are using is correct. Look for any typographical errors.
  Validate Existence: Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check if the product group code exists in the relevant tables (e.g., T179 for product groups).
  Check Status: Ensure that the product group is active and available for use. You can check this in the product group master data.
  Authorization Check: Ensure that the user has the necessary authorizations to access the product group. This can be checked with the help of your SAP security team.
  Configuration Review: If the product group should exist but does not, review the configuration settings in the SAP system to ensure that product groups are set up correctly.
  Consult Documentation: Refer to SAP documentation or help resources for additional context on product groups and their configuration.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders, CRMD_ORDERADM_H for accessing order administration, and SE11 or SE16 for data dictionary and table browsing.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Forums: Consider visiting SAP community forums or discussion boards for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.