How To Fix CRM_MKTPL_EAI196 - Error with action code 03 Delete; product group &1 must exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_EAI - Marketing Planner Object Upload Messages

• Message number: 196

• Message text: Error with action code 03 Delete; product group &1 must exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_EAI196 - Error with action code 03 Delete; product group &1 must exist ?

  The SAP error message CRM_MKTPL_EAI196 typically occurs in the context of marketing and product management within the SAP Customer Relationship Management (CRM) module. This specific error indicates that there is an attempt to delete a product group (action code 03) that does not exist in the system.
  Cause:
  The error is triggered when:
  
  An attempt is made to delete a product group that has not been created or does not exist in the database.
  There may be a mismatch in the product group ID being referenced in the delete action.
  The product group might have been deleted previously, or it was never created due to an error in the creation process.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Verify Product Group Existence:
  
  Check if the product group ID (&1) mentioned in the error message actually exists in the system. You can do this by navigating to the relevant transaction or using a report to list product groups.
  
  
  
  Correct the Action Code:
  
  If the product group does not exist, ensure that you are using the correct product group ID. If you are trying to delete a product group, confirm that it is the correct one.
  
  
  
  Check for Dependencies:
  
  Ensure that there are no dependencies or references to the product group that might prevent its deletion. If there are active transactions or associations, you may need to remove those first.
  
  
  
  Review Logs and Documentation:
  
  Check the application logs (transaction SLG1) for any additional information or related errors that might provide more context about the issue.
  
  
  
  Consult with Technical Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others related to product management in SAP CRM.
  SAP Notes: Look for SAP Notes related to CRM product management and error handling, as they may provide specific patches or updates that address known issues.
  Documentation: Review the SAP documentation for CRM and product management to understand the expected workflows and data integrity requirements.
  
  By following these steps, you should be able to identify the root cause of the error and take appropriate action to resolve it.