How To Fix CRM_MKTPL_EAI178 - Error with action code 06 No Action; product &1 must exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_EAI - Marketing Planner Object Upload Messages

• Message number: 178

• Message text: Error with action code 06 No Action; product &1 must exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_EAI178 - Error with action code 06 No Action; product &1 must exist ?

  The SAP error message CRM_MKTPL_EAI178 indicates that there is an issue related to a product that is being referenced in a marketing planning or execution process. Specifically, the error states that the product (denoted by &1) must exist, but it does not in the system. The action code "06" typically indicates that no action can be performed due to this issue.
  Cause:
  
  Product Not Created: The product referenced in the error message has not been created in the system.
  Incorrect Product ID: The product ID being used may be incorrect or misspelled.
  Product Deactivation: The product may exist but could be inactive or deactivated in the system.
  Data Synchronization Issues: If the product data is supposed to be synchronized from another system (like an ERP system), there may be issues with the data transfer.
  Authorization Issues: The user may not have the necessary permissions to view or access the product.
  
  Solution:
  
  
  Verify Product Existence:
  
  Check if the product ID exists in the system. You can do this by navigating to the product master data in SAP and searching for the product using the ID.
  
  
  
  Create the Product:
  
  If the product does not exist, you will need to create it in the system. Ensure that all necessary details are filled out correctly.
  
  
  
  Check Product Status:
  
  If the product exists but is inactive, you may need to reactivate it. This can usually be done in the product master data settings.
  
  
  
  Correct Product ID:
  
  Ensure that the product ID being used in the transaction is correct. Double-check for any typos or errors.
  
  
  
  Data Synchronization:
  
  If the product data is supposed to be synchronized from another system, check the integration settings and logs to ensure that the data transfer is functioning correctly.
  
  
  
  User Authorization:
  
  Ensure that the user has the necessary permissions to access the product data. If not, contact your system administrator to grant the required access.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like MM03 (Display Material) or CRM_PRODUCT to check product details.
  Logs and Traces: Check the application logs (transaction SLG1) for more detailed error messages that might provide additional context.
  SAP Notes: Look for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to product management in CRM for best practices and guidelines.
  
  By following these steps, you should be able to resolve the CRM_MKTPL_EAI178 error and ensure that the product is correctly set up in the system.