How To Fix CRM_MKTPL_DEFAULTS042 - More than one customer found; use the input help

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_DEFAULTS - Marketing Planner Defaults

• Message number: 042

• Message text: More than one customer found; use the input help

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_DEFAULTS042 - More than one customer found; use the input help ?

  The SAP error message CRM_MKTPL_DEFAULTS042 indicates that the system has found more than one customer that matches the criteria you provided, and it requires you to specify which customer you want to work with. This typically occurs in scenarios where you are trying to select a customer in a marketing or sales context, and the system cannot determine a unique customer based on the input provided.
  Cause:
  
  Ambiguous Input: The input you provided (like a name, ID, or other identifying information) is not specific enough, leading to multiple customers being returned.
  Data Duplication: There may be duplicate entries in the customer database, causing the system to find multiple matches.
  Search Criteria: The search criteria used to find the customer may be too broad or not sufficiently detailed.
  
  Solution:
  
  Use Input Help: The error message suggests using the input help (F4 help) to select the customer. This will allow you to see a list of customers that match your criteria and select the correct one.
  Refine Search Criteria: Try to provide more specific information when searching for a customer. This could include additional identifiers such as customer number, location, or other unique attributes.
  Check for Duplicates: If you have access to the customer master data, check for duplicate entries and resolve any inconsistencies.
  Consult with IT or SAP Support: If the issue persists, it may be beneficial to consult with your IT department or SAP support team to investigate the underlying data issues or system configurations.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help you manage customer data, such as BP (Business Partner) for managing customer master data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation related to customer management and marketing processes to understand how the system handles customer data and search functionalities.
  
  By following these steps, you should be able to resolve the error and successfully select the desired customer in your SAP system.