How To Fix CRM_MKTPL_DEFAULTS028 - Action canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_DEFAULTS - Marketing Planner Defaults

• Message number: 028

• Message text: Action canceled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_DEFAULTS028 - Action canceled ?

  The SAP error message CRM_MKTPL_DEFAULTS028 with the description "Action canceled" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with marketing planning or related activities. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Possible Causes:
  
  Missing or Incomplete Data: The action may be canceled due to missing mandatory fields or incomplete data in the marketing plan or related objects.
  Authorization Issues: The user may not have the necessary authorizations to perform the action, leading to a cancellation.
  System Configuration: There may be configuration issues in the CRM system that prevent the action from being completed.
  Business Logic Constraints: Certain business rules or logic may prevent the action from being executed, leading to a cancellation.
  Technical Errors: There could be underlying technical issues, such as system performance problems or bugs in the software.
  
  Solutions:
  
  Check Data Completeness: Review the data being processed to ensure that all required fields are filled out correctly. Look for any mandatory fields that may be missing.
  Review Authorizations: Ensure that the user has the necessary permissions to perform the action. This may involve checking user roles and authorizations in the SAP system.
  Consult Configuration Settings: Check the configuration settings related to marketing planning in the CRM system. Ensure that all necessary settings are correctly configured.
  Review Business Rules: Investigate any business rules or constraints that may be in place that could prevent the action from being completed. This may involve consulting with business analysts or functional consultants.
  Check for Technical Issues: Look for any system performance issues or errors in the application logs that may indicate a technical problem. If necessary, consult with your IT support team or SAP Basis team.
  SAP Notes and Support: Search for relevant SAP Notes or patches that may address this specific error. SAP's support portal can provide updates or fixes for known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may be related to marketing planning, such as CRMD_ORDER, CRMD_ORDERADM_H, etc.
  Documentation: Review SAP documentation or help files related to CRM marketing planning for additional context and troubleshooting steps.
  Community Forums: Consider checking SAP community forums or discussion boards for similar issues faced by other users and potential solutions they have found.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to your SAP support team or consult with an SAP expert for further assistance.