How To Fix CRM_MKTPL_DEAL020 - The account cannot be changed when a deal belongs to a deal hierarchy

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_DEAL - Deal Master messages

• Message number: 020

• Message text: The account cannot be changed when a deal belongs to a deal hierarchy

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_DEAL020 - The account cannot be changed when a deal belongs to a deal hierarchy ?

  The SAP error message CRM_MKTPL_DEAL020 indicates that you are trying to change the account associated with a deal that is part of a deal hierarchy. In SAP CRM, a deal hierarchy is a structured representation of deals that are related to each other, and certain restrictions are in place to maintain the integrity of these relationships.
  Cause:
  The error occurs because:
  
  The deal you are trying to modify is linked to a deal hierarchy.
  Changing the account would disrupt the relationships and dependencies established within that hierarchy.
  
  Solution:
  To resolve this error, you can consider the following approaches:
  
  
  Check Hierarchy Structure: Review the deal hierarchy to understand the relationships. If the deal is part of a larger structure, you may need to assess whether changing the account is necessary.
  
  
  Remove from Hierarchy: If you need to change the account, you may first need to remove the deal from the hierarchy. This can typically be done through the deal management interface in SAP CRM. After making the necessary changes, you can re-establish the hierarchy if needed.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific steps on managing deal hierarchies and accounts. This can provide guidance on how to navigate the system effectively.
  
  
  Contact Support: If you are unsure about the implications of changing the account or how to proceed, consider reaching out to your SAP support team or a consultant who specializes in SAP CRM.
  
  
  Related Information:
  
  Deal Hierarchy Management: Familiarize yourself with how deal hierarchies work in SAP CRM, including how to create, modify, and delete hierarchies.
  User Permissions: Ensure that you have the necessary permissions to make changes to deals and hierarchies.
  Transaction Codes: Learn about relevant transaction codes (like CRMD_ORDER) that can help you navigate to the deal management screens.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address specific issues.
  
  By following these steps, you should be able to address the error and manage your deals effectively within the SAP CRM system.