How To Fix CRM_MKTPL_DEAL017 - The account entered cannot be found in the deal's account hierarchy

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_DEAL - Deal Master messages

• Message number: 017

• Message text: The account entered cannot be found in the deal's account hierarchy

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_DEAL017 - The account entered cannot be found in the deal's account hierarchy ?

  The SAP error message CRM_MKTPL_DEAL017 indicates that the account you are trying to use cannot be found in the deal's account hierarchy. This typically occurs in the context of CRM (Customer Relationship Management) when dealing with marketing deals or campaigns.
  Cause:
  
  Account Not in Hierarchy: The account you are trying to reference is not part of the account hierarchy associated with the deal. This could happen if the account was not properly linked or if it has been deleted or deactivated.
  Incorrect Account ID: The account ID entered may be incorrect or misspelled.
  Hierarchy Configuration Issues: There may be issues with the configuration of the account hierarchy in the system.
  Data Synchronization Issues: If there are recent changes in the account structure or hierarchy, the system may not have updated the relevant data.
  
  Solution:
  
  Verify Account ID: Double-check the account ID you are entering to ensure it is correct and exists in the system.
  Check Account Hierarchy: Navigate to the account hierarchy associated with the deal and confirm that the account is indeed part of that hierarchy. You can do this by:
  
  Going to the account management section in SAP CRM.
  Reviewing the hierarchy structure to ensure the account is included.
  
  
  Update Hierarchy: If the account is not part of the hierarchy, you may need to add it. This can typically be done by:
  
  Editing the deal to include the correct account.
  Updating the account hierarchy settings in the system.
  
  
  Consult with Admin: If you do not have the necessary permissions to make changes, consult with your SAP administrator or the person responsible for managing account hierarchies in your organization.
  Check for Data Synchronization: If there have been recent changes, ensure that all relevant data has been synchronized across the system. This may involve running background jobs or checking for data consistency.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that can help you manage accounts and hierarchies, such as BP (Business Partner) for managing accounts.
  Documentation: Refer to SAP documentation or help files for more detailed information on managing account hierarchies and troubleshooting common errors.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to resolve the error and ensure that the account is correctly linked to the deal's account hierarchy.