How To Fix CRM_MKTPL_DEAL014 - The user status could not be copied to all deals (to &, for example)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_DEAL - Deal Master messages

• Message number: 014

• Message text: The user status could not be copied to all deals (to &, for example)

What causes this issue?

The deals in the hierarchy below the changed deal do not all have the
same user status. The way the user status profile has been defined means
you cannot change the current user status for these deals to the status
of the changed deal.

System Response

All changes were cascaded down the deal hierarchy, except the user
status for those deals where this change was not permitted.

How to fix this error?

Be aware that the user statuses are not the same throughout the deal
hierarchy.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_DEAL014 - The user status could not be copied to all deals (to &, for example) ?

  The SAP error message CRM_MKTPL_DEAL014 indicates that there was an issue when trying to copy the user status from one deal to another in the SAP CRM system. This error typically arises in the context of marketing or sales deals where user statuses are used to track the progress or state of a deal.
  Cause:
  
  
  Inconsistent User Status Configuration: The user status you are trying to copy may not be defined consistently across all deals. If the target deal does not have the same status profile or if the status is not valid for that deal, the copy operation will fail.
  
  
  Authorization Issues: The user may not have the necessary authorizations to change the status of the target deal.
  
  
  Incomplete Data: The source deal may have incomplete or invalid data that prevents the status from being copied.
  
  
  System Configuration: There may be configuration issues in the status management settings in the SAP system.
  
  
  Solution:
  
  
  Check User Status Profiles: Ensure that the user status profiles are consistent across the deals. You can do this by checking the configuration in the status management settings (transaction code: CRMD_ORDER).
  
  
  Review Authorizations: Verify that the user has the necessary authorizations to change the status of the target deal. This can be checked in the user roles and authorizations.
  
  
  Validate Data: Ensure that both the source and target deals have complete and valid data. Check for any missing fields or inconsistencies.
  
  
  Configuration Review: If the issue persists, review the configuration settings for user statuses in the SAP system. This may involve checking the status profile settings and ensuring that all necessary statuses are defined.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on user status management and error handling.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They can provide more specific guidance based on your system configuration and the details of the error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER (for managing CRM orders) and SPRO (for configuration settings).
  User Status Management: Understanding how user statuses work in SAP CRM can help in troubleshooting similar issues in the future.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide patches or additional solutions.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.