How To Fix CRM_MKTPL_CRMR_IF023 - There is more than one condition maintenance session

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_CRMR_IF - Marketing/CRMR: Integration

• Message number: 023

• Message text: There is more than one condition maintenance session

What causes this issue?

There is more than one condition maintenance session open<ZK>.</>

System Response

The transaction is terminated. CRM<ZK> </>does not support more than one
condition maintenance session.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_CRMR_IF023 - There is more than one condition maintenance session ?

  The SAP error message CRM_MKTPL_CRMR_IF023 indicates that there is more than one condition maintenance session open for the same condition type in the SAP system. This can occur in scenarios where multiple users or sessions are trying to maintain conditions simultaneously, leading to conflicts.
  Cause:
  
  
  Multiple Sessions: The primary cause of this error is that multiple sessions are open for the same condition maintenance transaction. This can happen if:
  
  A user has opened multiple sessions in the SAP GUI.
  Different users are trying to access the same condition maintenance transaction at the same time.
  A session was not properly closed or was left open.
  
  
  
  Lock Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. When one session is editing a condition, other sessions are locked out from making changes to that condition until the first session is closed.
  
  
  Solution:
  
  
  Close Extra Sessions: Check if there are multiple sessions open for the condition maintenance transaction. Close any unnecessary sessions. You can do this by:
  
  Logging out of the extra sessions.
  Using transaction code SM04 to see all active sessions and log off any that are not needed.
  
  
  
  Wait for Lock Release: If another user is working on the same condition, you may need to wait until they finish and release the lock.
  
  
  Check for Background Jobs: Sometimes, background jobs may also hold locks. Check if there are any background jobs that might be affecting the condition maintenance.
  
  
  Use Transaction Codes: If you are unsure which sessions are open, you can use transaction codes like SM12 (to check for locks) and SM21 (to check system logs) to gather more information.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team or SAP directly for assistance.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM04: User sessions overview.
  SM12: Lock entries.
  SM21: System log.
  
  
  
  SAP Notes: Check for any SAP Notes related to this error message for additional troubleshooting steps or patches.
  
  
  Documentation: Review SAP documentation on condition maintenance and locking mechanisms to better understand how to manage sessions effectively.
  
  
  By following these steps, you should be able to resolve the error and continue with your condition maintenance tasks in SAP.