How To Fix CRM_MKTPL_CPG_FM355 - Marketing project &1 could not be locked during ERP upload

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_CPG_FM -

• Message number: 355

• Message text: Marketing project &1 could not be locked during ERP upload

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_CPG_FM355 - Marketing project &1 could not be locked during ERP upload ?

  The SAP error message CRM_MKTPL_CPG_FM355 indicates that a marketing project could not be locked during an ERP upload process. This typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to update or modify a marketing project that is currently being accessed or modified by another user or process.
  Causes:
  
  Concurrent Access: Another user or process is currently accessing or modifying the marketing project, leading to a lock situation.
  System Performance Issues: High system load or performance issues may cause delays in locking mechanisms.
  Database Locking: The database may have a lock on the marketing project due to a previous transaction that has not been completed or released.
  Configuration Issues: There may be configuration settings that affect how locks are managed in the system.
  
  Solutions:
  
  Check for Active Sessions: Use transaction codes like SM12 to check for active locks on the marketing project. If you find any locks that are no longer needed, you can delete them (if you have the necessary authorizations).
  Wait and Retry: If the lock is due to another user, you may need to wait for that user to complete their transaction and then retry the upload.
  System Performance Monitoring: Monitor system performance to ensure that there are no bottlenecks affecting the locking mechanism.
  Review Configuration: Check the configuration settings related to locking in your SAP system to ensure they are set up correctly.
  Contact Support: If the issue persists, consider reaching out to your SAP support team for further assistance. They may need to investigate deeper into the system logs or configurations.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (to view and manage locks), SM21 (to check system logs), and ST22 (to check for dumps).
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to CRM marketing projects and locking mechanisms for more detailed information.
  
  By following these steps, you should be able to identify the cause of the locking issue and take appropriate action to resolve it.