How To Fix CRM_MKTPL_COND_IF065 - Condition records for product category &1 have been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_COND_IF - TPM: Generating Condition Records from Campaign

• Message number: 065

• Message text: Condition records for product category &1 have been deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_COND_IF065 - Condition records for product category &1 have been deleted ?

  The SAP error message CRM_MKTPL_COND_IF065 indicates that condition records for a specific product category have been deleted. This error typically arises in the context of marketing and sales processes within the SAP Customer Relationship Management (CRM) module, particularly when dealing with pricing or conditions related to product categories.
  Cause:
  
  Deletion of Condition Records: The most straightforward cause is that the condition records for the specified product category have been deleted from the system. This could happen due to data maintenance activities, such as cleaning up old or unused records.
  Incorrect Configuration: There may be a configuration issue where the system is looking for condition records that are not set up correctly or have been inadvertently removed.
  Data Migration Issues: If data was migrated from another system or during an upgrade, some condition records may not have been transferred correctly.
  Authorization Issues: Sometimes, users may not have the necessary authorizations to view or access the condition records, leading to the perception that they have been deleted.
  
  Solution:
  
  Check Condition Records: Verify if the condition records for the specified product category exist in the system. You can do this by navigating to the relevant transaction (e.g., using transaction codes like VK11 for creating condition records or VK12 for changing them).
  Recreate Condition Records: If the records have indeed been deleted, you may need to recreate them. Ensure that you have the correct data and settings before doing so.
  Review Change Logs: Check the change logs to see if there was a recent deletion of records and who performed it. This can help in understanding why the records are missing.
  Authorization Check: Ensure that the user has the necessary authorizations to access the condition records. If not, work with your SAP security team to grant the appropriate permissions.
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific recommendations or patches that may address the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VK11, VK12, VK13 (for condition records), and CRMD_ORDER (for CRM order management).
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. SAP frequently releases notes that address specific problems or provide guidance on configuration.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including the product category in question and any relevant logs.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_MKTPL_COND_IF065 error message.