How To Fix CRM_MKTPL_COND_IF064 - Condition record for product category &1 has been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_COND_IF - TPM: Generating Condition Records from Campaign

• Message number: 064

• Message text: Condition record for product category &1 has been deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_COND_IF064 - Condition record for product category &1 has been deleted ?

  The SAP error message CRM_MKTPL_COND_IF064 indicates that a condition record for a specific product category has been deleted. This error typically arises in the context of marketing planning or condition management within the SAP Customer Relationship Management (CRM) module.
  Cause:
  The error occurs when the system attempts to access a condition record that no longer exists in the database. This can happen due to various reasons, such as:
  
  Manual deletion of the condition record by a user.
  Data migration or system updates that inadvertently removed the record.
  Incorrect configuration or settings that lead to the record being marked as deleted.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Condition Records:
  
  Navigate to the relevant transaction in SAP (e.g., using transaction code CRMD_ORDER or CRMD_ORDERADM_H) to check if the condition record for the specified product category exists.
  If it has been deleted, you may need to recreate it.
  
  
  
  Recreate the Condition Record:
  
  If the condition record is indeed missing, you can create a new condition record for the product category using the appropriate transaction (e.g., VK11 for pricing conditions).
  Ensure that all necessary fields are filled out correctly to avoid further issues.
  
  
  
  Review Change Logs:
  
  Check the change logs or audit trails to understand when and why the condition record was deleted. This can help prevent future occurrences.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to condition records and marketing planning to ensure that you are following the correct procedures.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  VK11 - Create Condition Record
  VK12 - Change Condition Record
  VK13 - Display Condition Record
  CRMD_ORDER - Access CRM Order Management
  
  
  
  Configuration Settings:
  
  Ensure that the configuration settings for condition records in your SAP system are correctly set up. This includes checking the relevant customizing settings in the SPRO transaction.
  
  
  
  User Authorizations:
  
  Verify that the user attempting to access or create the condition record has the necessary authorizations.
  
  
  
  By following these steps, you should be able to address the error message and restore functionality related to the condition records in your SAP CRM system.