How To Fix CRM_MKTPL_CGPL009 - Marketing project &1 is already being processed by &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_CGPL - Messages from Generic Tool with Marketing-Spec. Text

• Message number: 009

• Message text: Marketing project &1 is already being processed by &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_CGPL009 - Marketing project &1 is already being processed by &2 ?

  The SAP error message CRM_MKTPL_CGPL009 indicates that a marketing project (identified by the project number &1) is currently being processed by another user or session (identified by &2). This typically occurs in the SAP Customer Relationship Management (CRM) module when multiple users attempt to access or modify the same marketing project simultaneously.
  Cause:
  
  Concurrent Access: Another user is currently editing or processing the marketing project.
  Session Lock: The project may be locked due to a previous session that has not been properly closed or has timed out.
  System Configuration: There may be specific configurations or settings in the system that enforce strict locking mechanisms for marketing projects.
  
  Solution:
  
  Check Active Sessions: Verify if another user is indeed working on the project. You can do this by checking the user sessions in the system.
  Wait and Retry: If another user is processing the project, wait for them to complete their work and then try again.
  Log Off Other Sessions: If you have access, you can log off the other session that is holding the lock. This can be done using transaction code SM04 (User Overview) or SM12 (Lock Entries).
  Contact the User: If you know who is working on the project, you can reach out to them to coordinate access.
  System Administrator: If the issue persists, contact your system administrator to investigate further. They may need to check for any system issues or configurations that could be causing the lock.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM04 (to view active user sessions) and SM12 (to view and manage lock entries).
  User Roles: Ensure that users have the appropriate roles and permissions to access and modify marketing projects.
  Documentation: Review SAP documentation or notes related to CRM marketing projects for any specific guidelines or best practices regarding concurrent access.
  
  By following these steps, you should be able to resolve the error and gain access to the marketing project.