How To Fix CRM_MKTPL_AGR023 - Agreement &2 cannot be saved; copy from agreement &1 to &2 failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_AGR -

• Message number: 023

• Message text: Agreement &2 cannot be saved; copy from agreement &1 to &2 failed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_AGR023 - Agreement &2 cannot be saved; copy from agreement &1 to &2 failed ?

  The SAP error message CRM_MKTPL_AGR023 indicates that there was an issue when trying to copy data from one marketing agreement (referred to as agreement &1) to another (referred to as agreement &2). This error typically arises in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with marketing agreements.
  Cause:
  The error can be caused by several factors, including:
  
  Data Inconsistencies: There may be inconsistencies or missing data in the source agreement (&1) that prevent it from being copied to the target agreement (&2).
  Authorization Issues: The user may not have the necessary permissions to access or modify the agreements.
  Configuration Issues: There may be configuration settings in the CRM system that are not set up correctly, leading to issues during the copy process.
  Business Rules Violations: The copy operation may violate certain business rules or constraints defined in the system.
  Technical Errors: There could be underlying technical issues, such as database locks or system performance problems.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Data Integrity: Review the source agreement (&1) for any missing or inconsistent data. Ensure that all required fields are filled out correctly.
  Review Authorizations: Verify that the user attempting to perform the copy operation has the necessary authorizations to access both agreements.
  Examine Configuration Settings: Check the configuration settings related to marketing agreements in the CRM system. Ensure that they are set up correctly and that there are no restrictions that would prevent the copy operation.
  Consult Business Rules: Review any business rules that may apply to the agreements. Ensure that the copy operation does not violate any of these rules.
  Check System Logs: Look at the system logs for any additional error messages or warnings that may provide more context about the failure.
  Test in a Development Environment: If possible, replicate the issue in a development or test environment to better understand the cause and test potential solutions without affecting production data.
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. Provide them with the error message and any relevant details about the agreements involved.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with marketing agreements, such as CRMD_ORDER for managing marketing documents.
  Documentation: Review SAP documentation related to marketing agreements and error handling in CRM for additional insights.
  User Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to successfully copy the marketing agreement.