How To Fix CRM_MKTPL718 - Account &1 cannot be displayed; check your authorizations

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 718

• Message text: Account &1 cannot be displayed; check your authorizations

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL718 - Account &1 cannot be displayed; check your authorizations ?

  The SAP error message CRM_MKTPL718 indicates that a user is attempting to access an account (in this case, represented by &1) but does not have the necessary authorizations to view that account. This is a common issue in SAP systems where authorization checks are in place to ensure that users can only access data they are permitted to see.
  Cause:
  
  Insufficient Authorizations: The user does not have the required roles or authorizations assigned to their user profile to view the specified account.
  Authorization Object Restrictions: There may be specific authorization objects that restrict access to certain accounts based on criteria such as organizational units, account types, or other parameters.
  Account Status: The account may be in a status that restricts visibility (e.g., archived or inactive).
  User Role Changes: Recent changes to user roles or profiles may have inadvertently removed access to certain accounts.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to see which authorization checks failed. This will provide insight into what specific authorizations are missing.
  Review the user’s roles and profiles in transaction SU01 or PFCG to ensure that the necessary roles are assigned.
  
  
  
  Modify Authorizations:
  
  If the user lacks the necessary authorizations, work with your SAP security team to assign the appropriate roles or modify existing roles to include the required authorizations.
  Ensure that the authorization objects related to account access (e.g., CRM_MKTPL, CRM_AUTH) are correctly configured.
  
  
  
  Account Status Check:
  
  Verify the status of the account in question. If it is inactive or archived, you may need to reactivate it or provide the user with access to view such accounts.
  
  
  
  Testing:
  
  After making changes to authorizations, have the user log out and log back in to test if the issue is resolved.
  
  
  
  Documentation:
  
  Document any changes made to user roles and authorizations for future reference and compliance.
  
  
  
  Related Information:
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects that control access to accounts in the CRM module.
  SAP Notes: Check for any SAP Notes related to CRM_MKTPL718 for additional guidance or known issues.
  User Training: Ensure that users are trained on how to request access to accounts they need to view, including the proper channels for authorization requests.
  
  By following these steps, you should be able to resolve the CRM_MKTPL718 error and ensure that users have the appropriate access to the accounts they need to work with.