How To Fix CRM_MKTPL311 - Free product is not defined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 311

• Message text: Free product is not defined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL311 - Free product is not defined ?

  The SAP error message CRM_MKTPL311: Free product is not defined typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to create or process a marketing plan or campaign that involves a free product, but the system cannot find a definition for that product.
  Cause:
  
  Missing Product Definition: The free product that is being referenced in the marketing plan or campaign has not been defined in the system.
  Incorrect Product Type: The product may not be set up correctly as a free product in the system.
  Configuration Issues: There may be issues with the configuration settings related to free products in the CRM system.
  Data Inconsistencies: There could be inconsistencies in the master data or product hierarchy that prevent the system from recognizing the free product.
  
  Solution:
  
  
  Define the Free Product:
  
  Go to the product master data in SAP and ensure that the free product is defined correctly.
  Use transaction codes like MM01 (Create Material) or MM02 (Change Material) to create or modify the product definition.
  Ensure that the product type is set correctly to indicate that it is a free product.
  
  
  
  Check Product Configuration:
  
  Verify that the product is configured properly in the system. This includes checking the product category, pricing conditions, and any relevant attributes that define it as a free product.
  
  
  
  Review Marketing Plan/Campaign:
  
  Check the marketing plan or campaign where the error occurred. Ensure that the free product is correctly referenced and that there are no typos or incorrect IDs.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to marketing and product management to ensure that all necessary steps have been followed.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_MKTPL, CRM_MKTPL_MAINTAIN, and others that are used for managing marketing plans and products.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide patches or additional guidance.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to create or modify products in the system.
  
  By following these steps, you should be able to resolve the error message CRM_MKTPL311 and successfully define and use free products in your marketing activities.