How To Fix CRM_MKTPL279 - Status profile cannot be changed since status cannot be reset

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 279

• Message text: Status profile cannot be changed since status cannot be reset

What causes this issue?

You try to change the status profile.

System Response

The change is rejected since the status information has already been
changed and thus cannot be reset.

How to fix this error?

Use the existing status profile.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL279 - Status profile cannot be changed since status cannot be reset ?

  The SAP error message CRM_MKTPL279 indicates that a status profile cannot be changed because the status associated with the marketing plan cannot be reset. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to modify the status of a marketing plan or campaign that has already been executed or has certain restrictions.
  Cause:
  
  Status Restrictions: The status of the marketing plan may be set to a value that does not allow for changes. For example, if the plan is already in a completed or executed state, the system may prevent changes to its status.
  Dependencies: There may be dependencies or linked objects (like campaigns, activities, etc.) that are preventing the status from being reset.
  Configuration Settings: The status profile may be configured in such a way that certain statuses are locked or restricted from being changed once they are set.
  
  Solution:
  
  Check Current Status: Review the current status of the marketing plan. If it is in a completed or executed state, consider whether it is necessary to change the status or if you can create a new version of the marketing plan.
  Reset Dependencies: If there are linked objects or dependencies, ensure that they are either completed or reset as needed. This may involve changing the status of related campaigns or activities.
  Review Status Profile Configuration: Check the configuration of the status profile in the system. You may need to consult with your SAP administrator or a functional consultant to understand the restrictions in place and whether they can be modified.
  Use Transaction Codes: Utilize relevant transaction codes (like CRMD_ORDER or CRMD_ORDERADM_H) to navigate to the marketing plan and check its details.
  Consult Documentation: Refer to SAP documentation or notes related to CRM marketing planning for any specific guidelines or known issues regarding status profiles.
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes that might address this specific error or provide additional context on status profiles in CRM.
  User Authorization: Ensure that you have the necessary authorizations to change the status of marketing plans.
  Testing in Development: If possible, replicate the issue in a development or test environment to better understand the cause and test potential solutions without impacting production data.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.