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Message type: E = Error
Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages
Message number: 273
Message text: Error while calling product segment data
Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.
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CRM_MKTPL273
- Error while calling product segment data ?The SAP error message CRM_MKTPL273, which indicates "Error while calling product segment data," typically arises in the context of SAP Customer Relationship Management (CRM) when there is an issue retrieving or processing product segment data. This error can occur due to various reasons, including configuration issues, data inconsistencies, or system performance problems.
Possible Causes:
- Data Inconsistencies: There may be missing or inconsistent data in the product segment or related tables.
- Authorization Issues: The user may not have the necessary authorizations to access the product segment data.
- Configuration Errors: Incorrect configuration settings in the CRM system or related modules can lead to this error.
- System Performance: High load on the system or performance issues can cause timeouts or failures in data retrieval.
- BAdI or User Exits: Custom enhancements or modifications (like BAdIs or user exits) may be causing the error during data retrieval.
Solutions:
Check Data Consistency:
- Verify that the product segment data is complete and consistent. Check for any missing entries or inconsistencies in the relevant tables.
- Use transaction codes like SE11 or SE16 to inspect the relevant database tables.
Review Authorizations:
- Ensure that the user encountering the error has the necessary authorizations to access the product segment data.
- Use transaction SU53 to analyze authorization issues.
Configuration Review:
- Review the configuration settings related to product segments in the CRM system. Ensure that all necessary settings are correctly configured.
- Check the customizing settings in transaction SPRO.
Performance Monitoring:
- Monitor system performance to identify any bottlenecks or issues that may be affecting data retrieval.
- Use transaction ST22 to check for dumps or errors that may provide more context.
Debugging:
- If you have access to development tools, consider debugging the process to identify where the error occurs.
- Check for any custom code (BAdIs, user exits) that may be interfering with the standard process.
SAP Notes:
- Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
Contact SAP Support:
- If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
Related Information:
By following these steps, you should be able to diagnose and resolve the CRM_MKTPL273 error effectively.
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