How To Fix CRM_MKTPL273 - Error while calling product segment data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 273

• Message text: Error while calling product segment data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL273 - Error while calling product segment data ?

  The SAP error message CRM_MKTPL273, which indicates "Error while calling product segment data," typically arises in the context of SAP Customer Relationship Management (CRM) when there is an issue retrieving or processing product segment data. This error can occur due to various reasons, including configuration issues, data inconsistencies, or system performance problems.
  Possible Causes:
  
  Data Inconsistencies: There may be missing or inconsistent data in the product segment or related tables.
  Authorization Issues: The user may not have the necessary authorizations to access the product segment data.
  Configuration Errors: Incorrect configuration settings in the CRM system or related modules can lead to this error.
  System Performance: High load on the system or performance issues can cause timeouts or failures in data retrieval.
  BAdI or User Exits: Custom enhancements or modifications (like BAdIs or user exits) may be causing the error during data retrieval.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Verify that the product segment data is complete and consistent. Check for any missing entries or inconsistencies in the relevant tables.
  Use transaction codes like SE11 or SE16 to inspect the relevant database tables.
  
  
  
  Review Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the product segment data.
  Use transaction SU53 to analyze authorization issues.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to product segments in the CRM system. Ensure that all necessary settings are correctly configured.
  Check the customizing settings in transaction SPRO.
  
  
  
  Performance Monitoring:
  
  Monitor system performance to identify any bottlenecks or issues that may be affecting data retrieval.
  Use transaction ST22 to check for dumps or errors that may provide more context.
  
  
  
  Debugging:
  
  If you have access to development tools, consider debugging the process to identify where the error occurs.
  Check for any custom code (BAdIs, user exits) that may be interfering with the standard process.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE16 (Data Browser), SU53 (Authorization Check), and SPRO (Customizing).
  Documentation: Review SAP documentation related to CRM product management and error handling for additional insights.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKTPL273 error effectively.