How To Fix CRM_MKTPL267 - Description for assigned cProject could not be retrieved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 267

• Message text: Description for assigned cProject could not be retrieved

What causes this issue?

The system could not determine the ID and description for the assigned
cProject.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The following reasons are possible:
The assigned cProject has been deleted in cProjects.
The assigned cProjects installation has changed; the previously assigned
cProject is available in a different cProjects installation.
The proper rfc authorization to retrieve the ID and description is not
available.
Possible options:
Delete the assigned cProject in case it was deleted in cProjects.
Keep the assigned cProject in case of a temporary issue.
Contact Your system administrator.

Procedure for System Administrators

The GUID of the assigned cProject is &V1&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL267 - Description for assigned cProject could not be retrieved ?

  The SAP error message CRM_MKTPL267, which states "Description for assigned cProject could not be retrieved," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with retrieving the description of a cProject (collaborative project) that is linked to a marketing project or activity.
  Causes:
  
  Missing or Incomplete Data: The cProject may not have been fully defined or may be missing key information, such as a description or status.
  Authorization Issues: The user may not have the necessary authorizations to access the cProject data.
  System Configuration: There may be configuration issues in the SAP system that prevent the retrieval of the cProject description.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or inconsistencies in the data.
  
  Solutions:
  
  
  Check cProject Data: Verify that the cProject is correctly defined in the system. Ensure that all required fields, including the description, are filled out.
  
  Navigate to the cProject in the SAP GUI and check its details.
  
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to view the cProject. This can be done by checking the user roles and authorizations in the SAP system.
  
  
  System Configuration: Review the configuration settings related to cProjects and marketing projects. Ensure that all necessary settings are correctly configured.
  
  
  Technical Troubleshooting: If the issue persists, consider checking for any technical issues:
  
  Look at the system logs (transaction SLG1) for any related error messages.
  Check for any recent changes in the system that might have affected the cProject functionality.
  If necessary, consult with your SAP Basis team to investigate any database or connectivity issues.
  
  
  
  SAP Notes and Support: Search for relevant SAP Notes that might address this specific error. You can use the SAP Support Portal to find notes related to CRM_MKTPL267.
  
  
  Contact SAP Support: If none of the above solutions resolve the issue, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the steps that lead to it and any relevant system logs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER (for managing CRM orders) and CJ20N (for managing cProjects).
  Documentation: Review SAP documentation related to cProjects and CRM marketing to understand the expected behavior and configuration settings.
  User Forums: Check SAP community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.