How To Fix CRM_MKTPL226 - Communication medium &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 226

• Message text: Communication medium &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL226 - Communication medium &1 does not exist ?

  The SAP error message CRM_MKTPL226 indicates that the specified communication medium does not exist in the system. This error typically occurs in the context of marketing or CRM activities where a communication medium (like email, phone, etc.) is required for executing certain functions.
  Cause:
  
  Missing Configuration: The communication medium you are trying to use has not been configured in the system.
  Incorrect Input: The communication medium code entered may be incorrect or misspelled.
  Data Inconsistency: There may be inconsistencies in the master data or configuration settings related to communication mediums.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings for communication mediums in your SAP system. This can usually be found under the CRM settings.
  Ensure that the communication medium you are trying to use is defined and active.
  
  
  
  Verify Input:
  
  Double-check the communication medium code you are entering. Make sure it matches the codes defined in the system.
  If you are using a dropdown or selection list, ensure that the correct option is selected.
  
  
  
  Create Missing Communication Medium:
  
  If the communication medium does not exist, you may need to create it. This typically involves:
  
  Navigating to the relevant configuration area (e.g., SPRO transaction).
  Defining a new communication medium with the necessary attributes.
  
  
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to access and use the communication medium in question.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring communication mediums in your version of SAP.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or CRMD_ORDER for accessing CRM order management.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after checking the above, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the error message CRM_MKTPL226 and ensure that the communication medium is correctly configured in your SAP system.