How To Fix CRM_MKTPL190 - Product &1 will be deleted; product status is now 'Locked'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 190

• Message text: Product &1 will be deleted; product status is now 'Locked'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL190 - Product &1 will be deleted; product status is now 'Locked' ?

  The SAP error message CRM_MKTPL190 indicates that a product in the SAP Customer Relationship Management (CRM) system is being marked for deletion because its status is currently set to 'Locked'. This typically occurs when there are certain conditions or constraints preventing the product from being deleted or modified.
  Cause:
  
  Product Status: The product's status is set to 'Locked', which means it cannot be modified or deleted until it is unlocked.
  Dependencies: There may be dependencies or references to the product in other areas of the system (e.g., marketing plans, campaigns, etc.) that prevent deletion.
  User Authorizations: The user may not have the necessary authorizations to change the status of the product or to delete it.
  Data Integrity: The system may have integrity checks that prevent deletion of products that are still in use or have associated data.
  
  Solution:
  
  
  Unlock the Product: 
  
  Navigate to the product in the CRM system and check its status. If it is locked, you will need to unlock it. This can typically be done by changing the product status to 'Active' or another appropriate status.
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access the product and change its status.
  
  
  
  Check Dependencies: 
  
  Review any marketing plans, campaigns, or other objects that may be referencing the product. You may need to remove or update these references before you can delete the product.
  
  
  
  User Authorizations: 
  
  Ensure that you have the necessary authorizations to perform the deletion. If not, contact your system administrator to grant the required permissions.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or help resources for specific instructions on handling product statuses and deletions in your version of SAP CRM.
  
  
  
  Contact Support: 
  
  If you are unable to resolve the issue, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help you manage product statuses.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about why the product is locked.
  
  By following these steps, you should be able to address the CRM_MKTPL190 error and successfully manage the product in your SAP CRM system.