How To Fix CRM_MKTPL137 - You cannot delete or deselect product &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 137

• Message text: You cannot delete or deselect product &1

What causes this issue?

You attempted to delete or deselect a product where rebates with the
status <ZK>To Be Settled</> or <ZK>Settled</> are assigned.

System Response

The product is not deleted or deselected.

How to fix this error?

You cannot delete or deselect products where rebates with the status
<ZK>To Be Settled</> or <ZK>Settled</> are assigned.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL137 - You cannot delete or deselect product &1 ?

  The SAP error message CRM_MKTPL137, which states "You cannot delete or deselect product &1," typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to modify a marketing plan or a product list. This error indicates that the product you are trying to delete or deselect is currently in use or has dependencies that prevent it from being removed.
  Causes:
  
  Active Dependencies: The product may be linked to active marketing campaigns, sales orders, or other objects that prevent its deletion.
  Product Status: The product might be in a status that does not allow for deletion or deselection.
  User Authorizations: The user may not have the necessary permissions to delete or modify the product.
  Data Integrity Constraints: There may be data integrity rules in place that prevent the deletion of products that are part of certain configurations or structures.
  
  Solutions:
  
  Check Dependencies: Review any active marketing campaigns, sales orders, or other objects that may be using the product. You may need to deactivate or remove these dependencies before attempting to delete the product.
  Change Product Status: If the product is in a status that does not allow deletion, consider changing its status to one that does, if applicable.
  User Permissions: Ensure that the user attempting to delete the product has the necessary authorizations. If not, contact your system administrator to adjust permissions.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on managing products within the CRM module.
  Use Transaction Codes: Utilize relevant transaction codes (like CRMD_ORDER or CRMD_ORDERADM_H) to check the status and dependencies of the product.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it seems to be a system error or bug.
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may resolve the issue.
  Transaction Codes: Familiarize yourself with transaction codes related to product management in SAP CRM, such as:
  
  CRMD_ORDER for managing orders.
  CRMD_ORDERADM_H for accessing order administration.
  
  
  Training and Documentation: Consider training sessions or documentation on SAP CRM product management to better understand how to manage products and their dependencies effectively.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.