How To Fix CRM_MKTPL086 - Access to worklist of user &1 failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 086

• Message text: Access to worklist of user &1 failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL086 - Access to worklist of user &1 failed ?

  The SAP error message CRM_MKTPL086 indicates that there is an issue with accessing the worklist of a specific user in the SAP CRM system. This error can occur due to various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to access the worklist. This can happen if the user roles or profiles are not correctly assigned.
  User Lock: The user account may be locked or inactive, preventing access to the worklist.
  Technical Issues: There may be technical problems with the CRM system, such as database connectivity issues or system configuration problems.
  Worklist Configuration: The worklist may not be properly configured or may not exist for the specified user.
  Data Issues: There could be issues with the underlying data that the worklist is trying to access, such as missing or corrupted entries.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Verify that the user has the necessary roles and authorizations to access the worklist. This can be done through transaction codes like SU01 (User Maintenance) and PFCG (Role Maintenance).
  Ensure that the user has the appropriate authorizations for the CRM worklist.
  
  
  
  Check User Status:
  
  Ensure that the user account is active and not locked. You can check this in transaction SU01.
  If the user is locked, unlock the account.
  
  
  
  Review Worklist Configuration:
  
  Check the configuration of the worklist to ensure it is set up correctly for the user. This may involve reviewing the settings in the CRM system related to worklists.
  
  
  
  Technical Troubleshooting:
  
  If there are technical issues, check the system logs for any errors or warnings that may provide more context. Use transaction SLG1 to view application logs.
  Ensure that the CRM system is functioning correctly and that there are no connectivity issues with the database.
  
  
  
  Data Integrity Check:
  
  Verify the integrity of the data that the worklist is trying to access. Look for any inconsistencies or missing data that could be causing the issue.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01, PFCG, SLG1, and others that may help in diagnosing and resolving the issue.
  SAP Documentation: Refer to SAP Help documentation for CRM worklists and user management for more detailed guidance.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it. If the issue persists, consider reaching out to your SAP Basis or support team for further assistance.