How To Fix CRM_MKTPL079 - Interaction Center script with GUID &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 079

• Message text: Interaction Center script with GUID &1 does not exist

What causes this issue?

The Interaction Center script with the GUID &V1& does not exist.

System Response

The new value is not transferred.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL079 - Interaction Center script with GUID &1 does not exist ?

  The SAP error message CRM_MKTPL079 indicates that an Interaction Center (IC) script with the specified GUID does not exist in the system. This error typically occurs when a user attempts to execute or access a script that has either been deleted, not created, or is not properly activated in the system.
  Causes:
  
  Script Deletion: The script may have been deleted from the system.
  Incorrect GUID: The GUID provided may be incorrect or mistyped.
  Script Not Created: The script has not been created or saved in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the script.
  Transport Issues: If the script was transported from another system, it may not have been transported correctly.
  
  Solutions:
  
  Verify the GUID: Check the GUID provided in the error message to ensure it is correct. You can do this by looking it up in the relevant transaction or table.
  Check Script Existence: Use transaction CRMCMP or CRMD_ORDER to check if the script exists in the system. If it does not, you may need to create it.
  Create or Restore the Script: If the script does not exist, you may need to create it again or restore it from a backup if available.
  Check Authorizations: Ensure that the user has the necessary authorizations to access and execute the script. This may involve checking roles and permissions in the user profile.
  Transport Check: If the script was supposed to be transported from another system, verify that the transport request was completed successfully and that the script is available in the target system.
  Consult Documentation: Refer to SAP documentation or notes related to Interaction Center scripts for additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMCMP (for managing scripts) and CRMD_ORDER (for managing CRM orders).
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  SAP Community: Engage with the SAP Community or forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.