How To Fix CRM_MKTPL028 - Segment & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 028

• Message text: Segment & does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL028 - Segment & does not exist ?

  The SAP error message CRM_MKTPL028 indicates that a specific segment does not exist in the Marketing Planning application. This error typically arises when the system is unable to find the marketing segment that is being referenced in a transaction or process.
  Cause:
  
  Non-existent Segment: The segment you are trying to access or use has not been created or has been deleted.
  Incorrect Segment ID: The segment ID being referenced may be incorrect or misspelled.
  Authorization Issues: The user may not have the necessary authorizations to view or access the segment.
  Data Consistency Issues: There may be inconsistencies in the data, such as missing entries in the database.
  
  Solution:
  
  
  Verify Segment Existence:
  
  Check if the segment exists in the system. You can do this by navigating to the relevant transaction or using the segment management tools in SAP.
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check for the segment.
  
  
  
  Check Segment ID:
  
  Ensure that the segment ID you are using is correct. Double-check for any typos or errors in the ID.
  
  
  
  Create the Segment:
  
  If the segment does not exist, you may need to create it. This can typically be done through the marketing planning or segment management transactions.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the segment. You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  
  Data Consistency Check:
  
  Run consistency checks or reports to identify any data issues that may be causing the error. This may involve checking for orphaned records or inconsistencies in the database.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on managing marketing segments and troubleshooting related issues.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide specific guidance or fixes for known problems.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Transaction Codes: Familiarize yourself with relevant transaction codes for marketing planning and segment management, such as CRMD_ORDER, CRMD_ORDERADM_H, and others.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP support team or consult with an SAP expert for further assistance.