How To Fix CRM_MKTLIST_PACKAGE131 - Cannot mark step data "&1" for lists from trusted sources

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_PACKAGE - CRM Marketing: Messages External List Management

• Message number: 131

• Message text: Cannot mark step data "&1" for lists from trusted sources

What causes this issue?

Step data "&V1&" cannot be marked for lists from trusted sources. The
origin is maintained as a trusted source in Customizing.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Unmark the step data or change the origin.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_PACKAGE131 - Cannot mark step data "&1" for lists from trusted sources ?

  The SAP error message CRM_MKTLIST_PACKAGE131 indicates that there is an issue with marking step data for marketing lists that are sourced from trusted sources. This error typically arises in the context of SAP Customer Relationship Management (CRM) when working with marketing lists and their associated steps.
  Cause:
  The error can occur due to several reasons:
  
  Data Integrity Issues: The data associated with the marketing list may not be consistent or may have integrity issues.
  Authorization Problems: The user may not have the necessary authorizations to perform the action on the marketing list.
  Configuration Issues: There may be configuration settings in the CRM system that are preventing the marking of the step data.
  Trusted Source Restrictions: The system may have restrictions on modifying or marking data that comes from trusted sources.
  
  Solution:
  To resolve the error, you can try the following steps:
  
  
  Check Data Integrity:
  
  Verify the data in the marketing list and ensure that it is complete and consistent. Look for any missing or incorrect entries.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to perform actions on marketing lists. You may need to consult with your SAP security team to check the user's roles and permissions.
  
  
  
  Configuration Review:
  
  Check the configuration settings related to marketing lists and trusted sources in the CRM system. Ensure that there are no restrictions that would prevent marking the step data.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to this error message. There may be specific notes or patches available that address this issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message and any relevant details about the context in which it occurs.
  
  
  
  Related Information:
  
  SAP Notes: Search for SAP Notes related to CRM_MKTLIST_PACKAGE131 in the SAP Support Portal. There may be specific fixes or workarounds documented.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing marketing lists and CRMD_ORDERADM_H for accessing order management.
  Community Forums: Check SAP Community forums for discussions related to this error. Other users may have encountered similar issues and shared their solutions.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.