How To Fix CRM_MKTLIST_PACKAGE051 - Step "&1": Cannot use status &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_PACKAGE - CRM Marketing: Messages External List Management

• Message number: 051

• Message text: Step "&1": Cannot use status &3

What causes this issue?

The step "&V1&" with the technical ID &V2& has the status "&V3&".
This status is not allowed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Correct the status of the step and call the MAINTAIN-API again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_PACKAGE051 - Step "&1": Cannot use status &3 ?

  The SAP error message "CRM_MKTLIST_PACKAGE051 Step '&1': Cannot use status &3" typically occurs in the context of CRM (Customer Relationship Management) marketing lists or campaigns. This error indicates that there is an issue with the status of a marketing list or campaign that is being processed.
  Cause:
  
  Invalid Status: The status &3 referenced in the error message is not valid for the operation being performed. This could happen if the marketing list is in a status that does not allow certain actions (e.g., if it is marked as "inactive" or "completed").
  Configuration Issues: There may be configuration settings in the CRM system that restrict the use of certain statuses for marketing lists.
  Data Integrity Issues: There could be inconsistencies or corruption in the data related to the marketing list or campaign.
  
  Solution:
  
  Check Status: Review the status of the marketing list or campaign that is causing the error. Ensure that it is in a valid state for the operation you are trying to perform. You may need to change the status to one that is acceptable for the action.
  Review Configuration: Check the configuration settings in the CRM system related to marketing lists. Ensure that the statuses are correctly defined and that the system allows the intended operations for those statuses.
  Data Validation: Perform a data validation check to ensure that there are no inconsistencies or corruption in the marketing list data. This may involve checking for missing or incorrect entries.
  Consult Documentation: Refer to SAP documentation or help resources for specific details about the statuses and their allowed operations in the context of marketing lists.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with marketing lists, such as CRMD_ORDER for managing marketing campaigns.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal. There may be known issues or patches available.
  User Roles and Authorizations: Ensure that the user executing the operation has the necessary authorizations to change the status of the marketing list or campaign.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.