How To Fix CRM_MKTLIST_PACKAGE005 - More than one started workitem found for BOR object &1 and WF template &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_PACKAGE - CRM Marketing: Messages External List Management

• Message number: 005

• Message text: More than one started workitem found for BOR object &1 and WF template &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_PACKAGE005 - More than one started workitem found for BOR object &1 and WF template &2 ?

  The SAP error message CRM_MKTLIST_PACKAGE005 indicates that there is an issue with the workflow in the SAP CRM system. Specifically, it means that more than one started work item has been found for a Business Object (BOR) and Workflow (WF) template combination. This situation can occur when multiple instances of a workflow are triggered for the same object, which can lead to confusion and processing errors.
  Cause:
  
  
  Multiple Workflow Instances: The primary cause of this error is that multiple workflow instances have been started for the same business object and workflow template. This can happen due to:
  
  A user action that triggers the workflow multiple times.
  A system error or misconfiguration that causes the workflow to be initiated more than once.
  A lack of proper checks in the workflow design to prevent duplicate instances.
  
  
  
  Configuration Issues: There may be issues in the workflow configuration or the way the business object is set up, leading to unintended multiple triggers.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Active Work Items:
  
  Use transaction code SWI1 (Work Item Selection) to check for active work items related to the specific BOR object and WF template.
  Identify and analyze the work items to understand why multiple instances are being created.
  
  
  
  Terminate Duplicate Workflows:
  
  If you find multiple active work items, you may need to terminate the unnecessary or duplicate work items. This can be done using transaction code SWIA (Work Item Administration).
  
  
  
  Review Workflow Design:
  
  Review the workflow design to ensure that it includes checks to prevent multiple instances from being started. This may involve adding conditions or using a locking mechanism to ensure that only one instance can be active at a time.
  
  
  
  Check for User Actions:
  
  Investigate if there are any user actions or processes that are inadvertently triggering the workflow multiple times. Educate users on the correct process if necessary.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide guidance on best practices for workflow management.
  
  
  
  System Logs:
  
  Review system logs (transaction SLG1) for any related error messages or warnings that could provide additional context on why multiple workflows are being triggered.
  
  
  
  Related Information:
  
  Workflow Monitoring: Use transaction SWI2_FREQ to monitor workflows and their instances.
  Workflow Customization: If you are customizing workflows, ensure that you follow best practices for workflow design to avoid such issues in the future.
  SAP Community: Engage with the SAP Community forums for insights and solutions shared by other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to prevent it from occurring in the future.